Most of what arrives here is one of three things: a renamed file, a permission error, or a driver that is the generic one rather than the vendor’s.
- Signature Check — read the header first; it settles most arguments.
- Error codes — the codes, with the steps that clear them.
- Drivers — what the basic driver leaves out.
- Conversion guides — the guides, if a conversion is the actual problem.
Write to [email protected] if none of that matches. Include the file and the exact message.